How to Support Someone Living with Mental Illness

When someone we care about is struggling with their mental health, it can be hard to know what to say or do. We worry about saying the wrong thing, not doing enough — or doing too much.

The truth is, your presence and kindness can make a real difference.

Understanding Before Acting

Mental health challenges can show up in many ways: fatigue, anxiety, persistent sadness, isolation, loss of interest, irritability, and more.

Each person’s experience is unique. What matters most is acknowledging their reality — even if you don’t fully understand it.

One of the greatest gifts you can offer is a safe and non-judgmental space.

Practical Ways to Offer Support

1. Simply Be There

Often, the person doesn’t need solutions — they need a steady, kind presence.

• Suggest a walk, a coffee, or just sitting together.

• Let them know you’re there, even if they don’t feel like talking.

A simple “I’m here for you” can mean a lot.

2. Listen Actively 

Listening is a powerful act.

• Let them share at their own pace.

• Avoid jumping in with advice or trying to “fix” things.

• Show that their emotions are valid.

Helpful phrases:

• “What you’re feeling matters.”

• “Thank you for trusting me.”

• “You’re not alone.”

3. Offer Small, Concrete Help

Support doesn’t have to be grand gestures. Small actions often matter most:

• Cooking a meal,

• Running an errand,

• Sending a quick check-in message,

• Inviting them to a gentle activity.

These simple gestures show that you care about the person as a whole, not just their struggles.

4. Gently Encourage Professional Help (Without Pressure)

Suggesting a resource or professional service can be helpful, but it’s important to respect their pace.

Seeking help is a sign of strength, not weakness.

In Northern Ontario, REFLEXION offers mental health support services. You can offer to accompany the person if that makes it easier.

What to Avoid

Even with good intentions, certain responses can be hurtful.

• Don’t minimize their feelings (“It’s not that bad”).

• Don’t offer quick fixes (“Just think positive”).

• Don’t compare their experience to others.

Your role is not to “fix” the situation — it’s to walk beside them with kindness.

Caring for Yourself, Too

Supporting someone who is struggling can be emotionally demanding. It’s essential to also care for your own mental health.

• Take breaks when needed.

• Talk to someone you trust or a professional if it helps.

• Set clear, healthy boundaries.

Sustainable support starts with honoring your own needs.

Being present, listening, offering small gestures, and gently encouraging help can have a deep impact. You don’t need to be perfect to make a difference.

Today, a kind word, a message, or a moment of shared silence could plant a seed of hope.